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Questions and Answers
Contacting the Central Station
JMG's Central Station, NMC, is located in Aliso Viejo, California. They can be reached at (866) 459-0009. When your monitored alarm is activated this is where the signals are received. If you need to report a false alarm or find out information about an activation this is where you need to call. For your security, they will need to know your line and account numbers and your password/abort code in order to provide you with information. If you do not know this information it is listed on the grey cards you were given when your system was installed. If you need more cards or additional cards please contact JMG service and we will provide them.
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Reporting a False Alarm
To report a false alarm and/or cancel dispatch of authorities you must call the Central Station where your alarm signals are received at (866) 459-0009. It cannot be canceled from the office and the office staff cannot transfer your call to the Central Station location. Please, keep the Central Station handy to avoid unnecessary frustration.
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Changing your Passwords
For your security changing of passwords needs to be done in writing. This way there is no confusion as to who, what and when, etc. You will need to fill out an Alarm Changes form. You can call the office and we will fax you the form for you to fill out and fax back to us or you can complete the Online Alarm Changes Form and fax it to us at (714) 545-0352 and we will make those changes for you. For security reasons you cannot currently submit the form online. We hope to make that option available to you in the near future.
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Changing your Emergency Call List
For your security changing your Emergency Call list needs to be done in writing. This way there is no confusion as to who, what and when, etc. You will need to fill out an Alarm Changes form. You can call the office and we will fax you the form for you to fill out and fax back to us or you can complete the Online Alarm Changes Form and fax it to us at (714) 545-0352 and we will make those changes for you. For security reasons you cannot currently submit the form online. We hope to make that option available to you in the near future.
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Changing your Alarm Codes
On most systems you can change your codes your self through your keypad. The instruction are in your system manual. If you need assistance you can call JMG Service at (714) 545-8882 and we will be happy to walk you through it. If you cannot locate your system manual let us know and we will send you a new one.
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Placing your system on test
To place your system on test you need to contact the Central Station at (866) 459-0009. For your security the Central Station will need to know your account number and abort/passcode. They will also need to know how long you want the system on test and whether you want all or just specific zones on test. If you are not sure which zones they can help you. Also, for your own safety, you must remember to call and take your system off test . Please note that while on test your system will continue to function exactly the same . The incoming signal will just be temporarily disregarded by the Central Station.
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Getting your Test Results
After you have run a test of your system and need to get the results you can call JMG at (714) 545-8882 and we will fax the results to you. Or you can send us an e-mail at service@jmgsecurity.com
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Viewing Event History
On some panel types this information is available for viewing on your keypad. Information on how to do this is provided in your system manual. If you are unable to view the information through the keypad the Central Station can usually provide you with a detailed account of the events. If the Central Station is unable to assist you please call our JMG Service representatives at (714) 545-8882 they may be able to retrieve it from your keypad.
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Vacation Information
For residences it is very important that you give us an emergency contact while you are gone or let us know a number where we can reach you if necessary. If you have several people on your call list please make sure one of them can reach you and can gain access to your home if necessary.
For business, you may want to give us temporary call list information to speed up notification.
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Comm Fails
If your system returns a Comm Fail message you need to check your phone lines to the location. If you check and the phone lines are working try completing the reset function on your keypad as shown in your manual. If the phone lines are active and the reset function does not clear the message please call JMG Service at (714) 545-8882.
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AC Loss
If your system returns a n AC Loss message you need to check the power to your system. If you check and the power and it appear to be on try using the reset function on your keypad as shown in your manual. If the power is on and the reset function does not clear the message please call JMG Service at (714) 545-8882.
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