| Professionally Trained Central Station Personnel
Central station personnel are extensively trained to handle all types of emergencies. Detailed and comprehensive training is ongoing to ensure unparalleled customer service. All telephone calls are automatically recorded for your protection and to ensure quality service. Advanced Technology
Our central station utilizes the most advanced technology to ensure the highest standard of service and reliability. State-of-the-art computer servers and sophisticated monitoring software identify incoming alarm signals, which assist operators to quickly and efficiently handle your alarm signal and notify proper responding parties. In addition to receiving alarm signals through your telephone line or network, our central station has the ability to receive alarm signals via cellular and the internet. Redundancy for Reliability
Two dual redundant computer servers and monitoring software ensure there are no interruptions in the processing of your alarm signals. The telephone switch (PBX) is dual redundant with two power supplies and two central processing units. In addition, there is a second central monitoring station in Texas that monitors all alarm activity simultaneously. Agency Approval
• (UL) Underwriters Laboratories
• (FM) Factory Mutual Back-Up Power System
To ensure there are no interruptions in the event of a power failure, we have back-up systems in place, including battery operated Uninterrupted Power Supply (UPS), and back-up power generators. Video Monitoring
With new alarm ordinances being developed or revised in various cities, our central station has incorporated video verification software into our monitoring center to view live video from your premise. Video Service includes:
• Alarm verification
• Guard tours
• Escort service
• Timed viewing
• 2-way video verification |